Terms of Service

Binding Agreement

These Terms of Service (these "Terms") are a legally binding agreement between you and Prompt Certifications, LLC, a North Carolina limited liability company ("Prompt Certifications," "Service Provider" "we," "us," or "our"). These Terms govern your access to and use of promptcertifications.com and any related websites, subdomains, online applications, exam delivery systems, learning materials, and support channels we operate or make available (collectively, the "Services").

Acceptance

By accessing or using any part of the Services, including creating an account, purchasing an exam, or attempting an exam, you acknowledge that you have read, understood, and agree to be bound by these Terms. You further acknowledge that you have had a reasonable opportunity to review these Terms before agreeing to them. If you do not agree, do not use the Services.

Incorporated Policies

These Terms incorporate by reference our Privacy Policy and any additional policies, rules, candidate instructions, exam-day rules, refund policies, pricing pages, and help-center notices we publish or make available through the Services (collectively, "Policies"). If there is a conflict, these Terms control unless a Policy expressly states that it controls.

Changes

We may update these Terms from time to time. We will post the updated Terms and revise the "Last Updated" date above. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

Eligibility

You must be at least 18 years old (or the age of majority where you reside, if higher) and able to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

U.S. Availability

Exams and certifications offered through the Services are currently available only to users physically located in the United States at the time of exam access. We may restrict access using geo-location, billing address verification, or other lawful methods. Users who attempt to circumvent geographic restrictions may have their access terminated and fees forfeited without refund.

Use on Behalf of an Organization

If you use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms. In that case, "you" includes the organization.

• "Account" means the user account you create to access certain Services.
• "Content" means all text, graphics, questions, prompts, exam items, scoring logic, materials, videos, practice exams, documentation, and other content made available through the Services, excluding User Content.
• "User Content" means information and content you submit to or through the Services (e.g., profile info, feedback, support tickets, reviews), excluding payment information handled by third-party processors.
• "Certification" means a credential designation issued by us in our discretion based on completion criteria we establish.
• "Attempt" or "Attempted" (as used for refunds and exam rules) includes initiating, launching, starting, opening, or otherwise accessing an exam session where exam content is presented, whether or not you complete or submit the exam.

Account Registration

To access certain Services, you may be required to create an Account and provide accurate, current, and complete information. You agree to keep your Account information updated.

Credential Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account, except to the extent such activity results from our breach of security obligations under Section 11.3. You agree to notify us promptly through our Help Center if you suspect unauthorized access or use. We will investigate reported unauthorized access in good faith and may, in our discretion, provide relief where appropriate.

One Person, One Account; No Sharing

Your Account is personal to you. You may not share, sell, transfer, or sublicense your Account or allow any other person to access the Services through your credentials.

Suspension/Protection

We may suspend or restrict access to the Services if we reasonably believe your Account is compromised, is being used fraudulently, or is being used in violation of these Terms.

General

The Services provide access to certification exams, assessments, and related learning resources. The Services may evolve over time, and we may modify, suspend, or discontinue any feature or component at any time, subject to applicable law.

No Employment or Performance Guarantee

Certifications, exam results, and learning resources are provided for informational and educational purposes. We do not guarantee employment, promotion, compensation, business outcomes, or any particular level of performance.

Independent Program; Third-Party Documentation

Where an exam references third-party products, tools, or documentation, the Services remain an independent program. Third-party references do not imply endorsement, affiliation, or partnership unless expressly stated in writing by us.

Purchases; Payment

Certain Services require payment (e.g., exam attempts, retakes, premium learning materials). You agree to pay all fees displayed at checkout, including any applicable taxes. Where required by law, we will collect and remit applicable sales, use, or other transaction taxes. Payment processing may be handled by a third-party payment processor, and you agree to comply with that processor's terms.

Pricing Changes

We may change prices from time to time. Price changes apply prospectively and do not affect purchases already completed.

Refund Policy (Baseline Rule)

Refunds are available only for purchases made within seven (7) calendar days of purchase, and only if the purchased exam(s) have not been Attempted. Refund requests must be submitted through our Help Center and will be processed within fourteen (14) business days of approval.

No Refund After Attempt

Once an exam has been Attempted, all fees are non-refundable, including in the event you do not finish, you fail, you experience local hardware/software issues, or you decide you no longer want to pursue the Certification.

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute, we may suspend your Account and withhold issuance of any Certification(s) pending resolution. We also reserve the right to revoke Certification(s) or invalidate exam results if a chargeback is granted for the underlying purchase, to the extent permitted by law.

Exceptions

We may make discretionary exceptions (for example, in the event of a verified widespread outage on our systems). Any exception does not waive our right to enforce these Terms in the future.

Exam Rules Incorporated

Exam-day rules, candidate instructions, and any proctoring requirements we publish are incorporated into these Terms.

Identity Verification

We may require identity verification measures (including matching Account information to candidate information) to protect exam integrity and credential credibility.

Proctoring and Security Measures

We may implement reasonable exam security measures to deter and detect misconduct, including timing controls, randomized item delivery, monitoring for prohibited behavior, and technical controls intended to prevent copying or unauthorized distribution of exam content. Where applicable, such measures may be administered by third-party vendors.

Prohibited Exam Conduct

You agree that you will not, and will not attempt to:

• Obtain or provide unauthorized assistance during an exam;
• Copy, photograph, record, scrape, capture, or redistribute exam items or other Content;
• Share answers, scoring logic, or confidential exam materials;
• Access the Services using bots, scripts, scraping tools, or automated means not expressly permitted by us;
• Circumvent, disable, or interfere with security-related features of the Services;
• Impersonate another person or allow another person to take an exam on your behalf.

Consequences

If we reasonably determine that you have engaged in misconduct or violated Section 6.4, we may, in our sole discretion:

• Invalidate your exam attempt and score;
• Deny or revoke a Certification;
• Permanently ban you from future use of the Services; and/or
• Pursue any other remedies available at law or in equity.

Certification Criteria; Revocation

Certifications are issued at our discretion based on criteria we establish and may include passing scores, completion requirements, and integrity checks. We may revoke Certifications if we later determine that they were obtained through misconduct, material misrepresentation, or violation of these Terms.

Feedback and Appeals

We may provide an internal process for review of certain enforcement decisions. Any review process is discretionary and does not limit our rights under these Terms.

Ownership

The Services and all Content are owned by Prompt Certifications or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted below, no rights are granted to you.

Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services and Content solely for your personal, lawful, non-commercial use in connection with the Services.

Restrictions

You may not:

• Reproduce, duplicate, copy, sell, resell, rent, or exploit any portion of the Services or Content;
• Reverse engineer, decompile, disassemble, or attempt to derive source code or underlying ideas or algorithms of any portion of the Services;
• Remove, alter, or obscure any copyright, trademark, or proprietary notices;
• Use Content to create or train competing exam products, test banks, or substantially similar materials.

Trademarks

Prompt Certifications and related marks are our trademarks. Third-party trademarks are the property of their respective owners and are used for identification purposes only.

User Content Responsibility

You are responsible for your User Content. You represent and warrant that you have all rights necessary to submit User Content and that your User Content does not violate law or third-party rights.

License to Us

You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, use, reproduce, modify, and display your User Content solely as reasonably necessary to operate, improve, and provide the Services, and to respond to you.

Feedback

If you submit suggestions, ideas, or feedback, you agree we may use them without restriction and without compensation to you.

Prohibited Conduct

You agree not to use the Services:

• In any manner that violates applicable law or regulation;
• To infringe, misappropriate, or violate the rights of any third party;
• To transmit malware, viruses, worms, or other destructive code;
• To interfere with or disrupt the integrity or performance of the Services;
• To engage in harassment, abuse, threats, or defamatory conduct through the Services.

Security Testing

You may not probe, scan, or test the vulnerability of the Services without our prior written consent.

Third-Party Services

The Services may integrate with or reference third-party services (including payment processors, analytics, and hosting providers). We are not responsible for third-party services, and your use of them may be governed by their own terms and policies.

Links

The Services may contain links to third-party websites. Links are provided as a convenience and do not imply endorsement. We are not responsible for third-party content.

Privacy Policy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

Cookies

We use cookies and similar technologies (including session cookies) to operate the Services, support authentication, and improve user experience. Additional details are in the Privacy Policy.

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the security of information processed through the Services. No system can be guaranteed 100% secure, and you use the Services at your own risk.

Electronic Communications

By using the Services, you consent to receive communications from us electronically, including via email, in-product notifications, or postings on the Services.

Operational Notices

We may send you transactional and operational communications (e.g., purchase confirmations, account notices, policy changes).

Marketing

Where permitted by law, we may send marketing communications. You may opt out of marketing emails by using the unsubscribe mechanism in the message or via settings available on the Services, if provided.

Termination by You

You may stop using the Services at any time. If you want to close your Account, follow the instructions available through the Services or our Help Center.

Termination/Suspension by Us

We may suspend or terminate your access to the Services (in whole or part) at any time if we reasonably believe you have violated these Terms or if we must do so to protect the Services, other users, or our rights.

Effect of Termination

Upon termination, the licenses granted to you in these Terms terminate immediately. Sections that by their nature should survive termination shall survive, including Sections 5, 6, 7, 14, 15, 16, and 18.

As Is / As Available

THE SERVICES AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

No Guarantee

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY RESULTS (INCLUDING EXAM RESULTS) WILL BE ACCURATE OR RELIABLE.

Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PROMPT CERTIFICATIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Basis of the Bargain

YOU ACKNOWLEDGE THAT THESE LIMITATIONS OF LIABILITY ARE A FUNDAMENTAL PART OF THE BASIS OF THE BARGAIN AND THAT WE WOULD NOT PROVIDE THE SERVICES WITHOUT THEM. THE LIMITATIONS AND PROHIBITIONS OF LIABILITY SET FORTH IN THIS SECTION 15 AND ELSEWHERE IN THESE TERMS: (A) ARE SUBJECT TO THE CARVE-OUTS IN SECTION 15.4; AND (B) GOVERN ALL LIABILITIES ARISING UNDER THESE TERMS, INCLUDING LIABILITIES ARISING IN CONTRACT, IN TORT, AND FOR BREACH OF STATUTORY DUTY.

Carve-Outs

Notwithstanding anything to the contrary in these Terms, nothing in these Terms shall: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

Informal Resolution

Before initiating a formal claim, you agree to contact us through the Help Center and provide a brief written description of the dispute and the relief you seek. The parties will attempt in good faith to resolve the dispute informally for thirty (30) days.

Agreement to Arbitrate

Except as set forth in Section 16.6 (Exceptions), any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration and not in court, except that either party may seek temporary or preliminary injunctive relief in court to protect intellectual property or confidential information.

Class Action Waiver

You and Prompt Certifications agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

Arbitration Rules and Administration

Arbitration shall be administered by the American Arbitration Association ("AAA") under its applicable rules (including, for consumers, the AAA Consumer Arbitration Rules), as modified by these Terms.

Location and Format

Unless you and Prompt Certifications agree otherwise, arbitration will be conducted by video conference or telephone. If an in-person hearing is required, the hearing will take place in Guilford County, North Carolina. Each party shall bear its own costs and attorneys' fees, and the parties shall share equally the arbitrator's fees and administrative costs of arbitration, unless the arbitrator determines otherwise based on the applicable arbitration rules or applicable law.

Exceptions

Either party may bring a claim in small claims court in Guilford County, North Carolina if it qualifies and remains in that court. Either party may also seek injunctive or equitable relief in a court of competent jurisdiction in Guilford County, North Carolina for misuse of intellectual property, exam content misappropriation, breach of confidentiality obligations, unauthorized access to the Services, or violation of restrictions on use of the Services.

Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules, except that the Federal Arbitration Act ("FAA") governs the interpretation and enforcement of the arbitration provisions.

Time Limit

To the extent permitted by law, any claim must be brought within one (1) year after the claim arises; otherwise, the claim is permanently barred.

We may modify or discontinue the Services (in whole or part) at any time. We are not liable for any modification, suspension, or discontinuance of the Services, subject to applicable law.

To the extent any portion of the Services or any information made available through the Services is provided free of charge, we shall not be liable for any loss or damage of any nature arising from your use of or reliance on such free Services or information.

Severability

If any provision of these Terms is held unlawful or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision is not a waiver.

Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Force Majeure

Service Provider shall not be liable for any delays or failures in performance due to events beyond its reasonable control, including but not limited to internet outages, hosting failures, acts of God, war, terrorism, civil unrest, labor disputes, epidemics, pandemics, governmental actions or regulations, or failures of third-party service providers. Service Provider shall provide notice to Customer of any force majeure event as soon as reasonably practicable and shall use commercially reasonable efforts to resume performance.

Entire Agreement

These Terms and incorporated Policies constitute the entire agreement between Customer and Service Provider regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter. No amendment or modification of these Terms shall be binding unless in writing and signed by an authorized representative of Service Provider.

Support and Notices

For questions, support, or notices under these Terms, please contact us through the Help Center available on the Services.

Prompt Certifications is an independent program. It is not affiliated with, endorsed by, or officially associated with Anthropic. "Claude Code" is a trademark of Anthropic. Any other third-party names, marks, and brands are the property of their respective owners.

Commitment

We aim to provide an accessible certification platform. If you encounter accessibility barriers, please contact us through the Help Center and we will work to address the issue.